Incoming work arrives everywhere
Email, documents, calls, and portals need to become one controlled operating flow.
Taking on our first managed operations
Managed business operations
Your recurring operations, completed and verified.
Digiton takes a defined business process from incoming work to finished result. Routine cases are completed inside agreed rules; exceptions reach your team with the full context.
- Defined scope
- Explicit human decisions
- Verifiable history
- 01 · Received
- 02 · Validated
- 03 · Human decision
- 04 · Verified
Read the workflow
Work arrives through approved channels. Digiton extracts the record, checks the agreed rules and completes routine cases. Exceptions travel with their source, rule and exact question to an authorized person. After that person decides, the permitted action is completed, verified and recorded.
Service as software
Your team should make decisions, not re-enter data.
Digiton watches approved channels, completes routine cases, and reports what finished, what is blocked, and what needs a person.
Follow-up depends on someone remembering
Deadlines, promises, and missing information sit across inboxes, notes, and conversations.
Exceptions reach people without context
Your team should decide the hard cases, not reconstruct the full history every time.
Digiton Orders / In motion
One order. Every decision visible.
An illustrative journey showing the work we take on—and where you decide.
Different inputs. One record.
The order arrives by email, PDF or portal. Its source stays attached to every extracted detail.
Rules before actions.
Products, quantities, prices and terms are checked. The routine case follows the agreed path.
The exception gets a person.
The requested date conflicts with availability. Your team gets the source, the constraint and the exact question. The decision stays yours.
The result arrives with evidence.
After the human decision, the permitted step is completed and verified. The record and its history arrive together.
- 01 · Received
- 02 · Validated
- 03 · Human decision
- 04 · Verified
Read the workflow
Work arrives through approved channels. Digiton extracts the record, checks the agreed rules and completes routine cases. Exceptions travel with their source, rule and exact question to an authorized person. After that person decides, the permitted action is completed, verified and recorded.
Managed outcomes
Choose the operation. Receive the completed work.
Every offer has a defined input, finished outcome, measure, and human decision boundary. We begin with a bounded pilot and take on recurring operation only after the process is proven.
Select an operation to inspect its boundary
Scope is proven through a bounded pilot.
Illustrative work file / 01In focus
Digiton Orders
Every order becomes system-ready or a clear exception.Validates data and terms, prepares the order for your system, and separates cases that require a human decision.
01 / Incoming workEmail · PDF · portal
02 / Agreed checksProducts · terms · availability
03 / Completed outcomeSystem-ready order record
Illustrative work file / 02Finance operations
Digiton Close
Every month ends with an accountant-ready package.Collects statements and invoices, identifies gaps, and prepares a traceable package with approval before handoff.
01 / Incoming workStatements · invoices
02 / Agreed checksMatching · completeness · gaps
03 / Completed outcomeAccountant-ready monthly package
Illustrative work file / 03Receivables
Digiton Collect
Every issued invoice is followed to a clear outcome.Tracks payment, dispute, or promise and hands difficult cases to a person with the full history — without promising that a customer will pay.
01 / Incoming workIssued invoices · payment updates
02 / Agreed checksDue dates · replies · agreed follow-up
03 / Completed outcomePayment, dispute or promise recorded
Illustrative work file / 04Customer calls
Digiton Reception
Every important call gets an answer or a clear handoff.Handles approved questions, captures a structured request, and hands urgent, unclear, or consequential cases to a person.
01 / Incoming workIncoming customer calls
02 / Agreed checksApproved answers · routing · urgency
03 / Completed outcomeAn answer or a structured handoff
Illustrative work file / 05Tender operations
Digiton Tender
Relevant opportunities become decision-ready submission packs.Finds suitable tenders and prepares a complete pack for selected opportunities — selection and submission stay with your team.
01 / Incoming workOpportunities · tender requirements
02 / Agreed checksFit · requirements · completeness
03 / Completed outcomeDecision-ready submission pack
Illustrative work file / 06The engineering underneath a custom operation
Digiton Systems
When the process is yours, we build the system underneath it.We engineer and manage a specialist operation with explicit integrations, controls, measures, and operating responsibility.
01 / Incoming workYour recurring process
02 / Agreed checksIntegrations · controls · measures
03 / Completed outcomeA defined, verifiable operating result
Reliability by design
AI investigates. The system verifies. You authorize.
We separate intelligent work from authority to act. Calculations, rules, and access live in tested services. The agent explains what it found and proposes an exact action.
Open a control. Follow its evidence.
01Observe+
Watch approved sources, deadlines, and events.
The source stays attached.The original invoice or statement remains linked to the extracted record. The explanation can be checked against what actually arrived.
02Prepare+
Gather evidence and propose the next step.
A proposal needs a reason.Matching and completeness checks identify a missing invoice. The proposed next step carries the rule and the gap that triggered it.
03Ask+
Show context and consequences when judgment is human.
Approval has a precise scope.A person receives the missing item, its context and the proposed action. Permission applies to that action, not to an open-ended mandate.
04Verify+
Confirm the result and preserve history.
An action is checked afterwards.After the authorized handoff, its result and evidence join the history. A proposal is never presented as a completed action.
D / CLOSEMonthly package
- 01Source
The original document or event
Original document linked - 02Rule
How the system reached its proposal
Checks and gaps recorded - 03Decision
Who approved exactly what
Who permitted which action - 04Result
Independent verification that it happened
Confirmed result linked back
Evidence stays with the work
Source → rule → decision → result
What managed operation means
One process. One accountable operator. A visible outcome.
Digiton Close is our first owned managed operation. It demonstrates the model: the system collects and verifies, people decide consequential exceptions, and every month ends with evidence of the result.
- 01We operate the work, not sell access
- 02Defined inputs, deadlines, and exceptions
- 03Human authority for consequential decisions
- 04An outcome report for every cycle
Illustrative Close cycleIN → OUT
Completed outcome
The inputs are complete.
Documents are matched and the package is prepared for an approved handoff.
What if an invoice is missing?
Held for a human decision
The unmatched transaction stays visible. Your team receives the source, the gap and a specific question before the package can be released.
What crosses the handoff- 01Original source
- 02Exact gap
- 03Proposed next step
- 04Decision owner
After your decision
The permitted step is completed, checked and added to the history.
Your decision
How we begin
Prove the outcome first. Then hand us the operation.
01
Define the completed outcome
We map inputs, timing, exceptions, human decisions, and the measures that prove the operation works.
A shared definition of “done”
Inspect the handoff
Bring one example of incoming work and one example of the result you need. Together we define what must be checked and who can authorize an exception.
02
Run a bounded pilot
We connect the required systems, process real cases, and measure quality, time, workload, and cost.
Evidence before a recurring commitment
Inspect the handoff
Agree the boundary and success criteria first. The pilot tests real cases before either side commits to recurring operation.
03
Operate and improve
After a successful pilot, we take on recurring work, monitoring, recovery, and regular outcome reporting.
A named operating responsibility
Inspect the handoff
The operating scope includes monitoring, exception handling, recovery and an outcome report. Improvements stay inside the agreed authority.
Who owns the outcome
Small team. One managed result.
Digiton is operated by Sean Walsh and Galya Petrova Georgieva through Walsh BG Ltd. We combine engineering, operations, design, and business judgment — and clients work directly with the people who build and run the process.
Direct responsibilityThe people who build the process remain close to the work.
Sean Walsh
Product engineering · former CTO
Engineering and operational reliabilityGalya Petrova Georgieva
Operations · product · design
Operating judgment and the client experience- Based in the EU
- Working internationally
- Walsh BG Ltd · UIC 205609772
Frequently asked questions
Before you trust us with an operation.
01The modelWhat does service-as-software mean?
You receive a completed service and measurable operating outcome, not a software seat, tokens, or another tool to manage. AI agents and business process automation are how we perform the work.
02Your companyWhich businesses do you work with?
Digiton serves international businesses from Bulgaria. Our Bulgarian experience supports local language and operating realities, but our managed operations are not limited to the Bulgarian market.
03AuthorityDoes the AI act without human approval?
Only for pre-approved, reversible, and verifiable steps. External messages, financial actions, and consequential changes cross an explicit approval point.
04DataHow do you protect company data?
We minimize access, separate customer environments, and record important actions. The exact storage, access, and deletion model is documented before the pilot for the workflow involved.
05CommercialsHow is it priced?
We fix scope and price around the operation and its outcome. The pilot has an agreed success criterion; the recurring service is not sold as open-ended hourly consulting.
06First stepHow do we begin?
Show us one repeated process and what completed work looks like. If inputs, decisions, and measures are clear, we propose a bounded paid pilot.
One operation is enough
Which recurring work should simply arrive completed?
Describe the input, the finished outcome, and the decisions that must remain with you. We will tell you directly whether Digiton can take on the operation.
One of the founders replies.Your conversation outlineD / NEXT
- 01Bring the inputThe work that arrives today
- 02Describe “done”What a completed result looks like
- 03Keep your authorityThe decisions that remain with you
An example to start the discussion. Scope is agreed together.
Discuss an operation